Refund policy

RETURN & REFUND POLICY

We want you to receive your DREZAR order in proper condition. If you receive a product that is damaged, defective, or has an issue with the product, please contact us as soon as possible after receiving your order.

How to Request a Refund

To report an issue, please contact us with:

• Your order number
• A clear description of the issue
• A video showing the product and the issue clearly

Our team will review the submitted video and determine whether the product qualifies for a refund.

Refunds

Once the issue has been reviewed and the refund is approved, the refund will be processed within 7 days.

Refunds will be issued to the original payment method, subject to the applicable payment provider's processing time.

Important

Products should not be used, washed, altered, or damaged after delivery when submitting a claim.

DREZAR reserves the right to review each claim before approving a refund.